Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how httpsrentmadrio.com ("we", "us", or "our") collects, processes, stores, and protects personal information provided by visitors and customers who use our vehicle rental booking platform serving Madrid and the wider Community of Madrid, Spain.

This policy applies to all personal data collected through our website at httpsrentmadrio.com, including enquiries made via our booking widget, email correspondence sent to info@httpsrentmadrio.com, and any interactions related to arranging car hire in Madrid, whether for airport collection at Adolfo Suarez Madrid-Barajas Airport, city-centre pickup near Sol or Atocha, or hotel delivery across Madrid's neighbourhoods.

We operate in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council (the General Data Protection Regulation, or GDPR), as well as Spanish national legislation including Ley Organica 3/2018 de Proteccion de Datos Personales y garantia de los derechos digitales (LOPDGDD). By using our website and services, you acknowledge the practices described in this policy.

The data controller responsible for your personal information is httpsrentmadrio.com, operating from Madrid, Community of Madrid, Spain. For all privacy-related matters, you may contact us at info@httpsrentmadrio.com.

2. Information We Collect

We collect different categories of personal data depending on how you interact with our services. The types of information we gather include the following.

2.1 Personal Identification Details

When you make or enquire about a vehicle rental booking, we may collect your full name, email address, telephone number (including international format where applicable), home or billing address, date of birth (required to verify driver age eligibility, particularly for our young driver car hire policies covering drivers aged 21 to 24), and driving licence number or national identification document details as required by Spanish road traffic law and our insurance providers.

2.2 Booking and Vehicle Rental Data

We record details of your reservation including pickup and drop-off locations across Madrid (such as Barajas Airport Terminal 1, 2, or 4, Chamberi, Malasana, La Latina, or any other area within the Community of Madrid), rental dates and duration, vehicle category selected (economy, automatic, SUV, family 7-seater, hybrid, or other), any additional equipment requested such as GPS navigator, child seat, or baby seat, and special instructions submitted during the booking process.

2.3 Payment Information

While we facilitate a no-deposit, debit-card-friendly booking experience, payment-related data is handled exclusively by our trusted third-party payment processors. We do not store full card numbers, CVV codes, or sensitive financial credentials on our own servers. We may retain records of transaction references, payment confirmation identifiers, and the card type used (debit or credit) solely for booking verification and dispute resolution purposes.

2.4 Browsing and Technical Data

When you visit httpsrentmadrio.com, we automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URL, pages visited, session duration, and device identifiers. This data is gathered via server logs, analytics tools, and cookies in accordance with our separate Cookies Policy available at httpsrentmadrio.com/cookies.

2.5 Location Data

Where you grant permission through your browser or device settings, we may collect approximate location data to help display relevant pickup options near you within Madrid or the broader Community of Madrid, including proximity to landmarks such as the Puerta del Sol, El Retiro Park, or the Royal Palace of Madrid. Location access is entirely optional and may be withdrawn at any time through your device settings.

3. How We Use Your Information

The personal data we collect is used strictly for lawful purposes directly related to providing and improving our car rental services in Madrid. Specifically, we use your information to:

3.1 Process and Manage Bookings

Your identification, contact, and booking details are used to confirm reservations, coordinate vehicle availability, arrange pickup logistics at Madrid locations including Barajas Airport and city-centre zones, and issue booking confirmations and rental documentation. This processing is necessary for the performance of the contract between you and us.

3.2 Customer Support

We use your contact details and booking history to respond to enquiries, resolve issues, handle modification or cancellation requests under our free cancellation policy, and provide assistance before, during, and after your rental period. Our lawful basis for this processing is legitimate interest and, where relevant, contractual necessity.

3.3 Service Improvement

Aggregated and anonymised usage data helps us understand how visitors navigate httpsrentmadrio.com, which vehicle categories are most popular among travellers to Madrid, and how our booking process can be made smoother and more accessible, particularly for customers seeking no-deposit or no-credit-card rental options. This processing is based on our legitimate interests in operating and improving our business.

3.4 Marketing Communications

Where you have given explicit consent, we may send you promotional communications about special offers, seasonal car hire deals in Madrid, or updates relevant to vehicle rental in the Community of Madrid. You may withdraw marketing consent at any time by clicking the unsubscribe link in any communication or by writing to info@httpsrentmadrio.com. We will never sell your contact details to third parties for their own marketing purposes.

3.5 Legal and Regulatory Compliance

We may process and retain personal data as required by applicable Spanish and EU laws, including obligations under tax legislation, road traffic regulations, anti-fraud measures, and insurance requirements imposed on vehicle rental operators operating within the Community of Madrid.

4. Data Sharing with Third Parties

We share personal data only where necessary and with parties who meet appropriate data protection standards. We do not sell personal data. Categories of recipients include:

4.1 Payment Processors

Secure third-party payment service providers process card transactions on our behalf. These processors are bound by the Payment Card Industry Data Security Standard (PCI DSS) and operate under their own privacy frameworks, which we recommend you review independently before completing a transaction.

4.2 Insurance Providers

To arrange collision damage waiver, theft protection, and any supplementary coverage included with your Madrid vehicle rental, we share relevant personal and booking data with our insurance partners. This sharing is necessary to fulfil the terms of your rental agreement and is required by Spanish insurance regulations.

4.3 Booking Integration Partners

We may work with vehicle fleet operators, booking management platforms, and logistics partners who assist in coordinating pickups at Madrid Barajas Airport, city locations, and hotel delivery points across Madrid. These partners are contractually required to handle data in accordance with GDPR and our instructions, and may not use it for independent purposes.

4.4 Legal and Regulatory Authorities

We may disclose personal data to Spanish law enforcement agencies, the Agencia Espanola de Proteccion de Datos (AEPD), courts, or other competent public authorities where we are legally obliged to do so or where disclosure is necessary to protect our legal rights.

5. Data Retention Periods

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Our general retention guidelines are as follows:

Booking records and associated personal data are retained for a minimum of five years from the end of your rental period to comply with Spanish tax and commercial record-keeping obligations under the Codigo de Comercio and Ley General Tributaria. Driver licence details and identification copies are retained for the same period unless a shorter retention period is specified by our insurance partners.

Customer support correspondence is retained for up to three years following resolution of the relevant matter, to allow for any subsequent queries or disputes. Website analytics and browsing data in aggregated form may be retained indefinitely; individual-level technical logs are typically deleted or anonymised within 12 months.

Marketing consent records and opt-out requests are retained indefinitely to demonstrate compliance and honour your preferences, even if the corresponding contact data is no longer actively used.

6. Your Data Protection Rights

Under the GDPR and Spanish data protection law, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at info@httpsrentmadrio.com. We will respond within 30 days of receiving a valid request and may ask you to verify your identity before proceeding.

6.1 Right of Access

You may request a copy of the personal data we hold about you, along with information about how it is being used, the categories of data processed, recipients of your data, and the retention periods that apply.

6.2 Right to Rectification

If any personal data we hold is inaccurate or incomplete - for example, an incorrect phone number or an outdated address provided during a Madrid car hire booking - you have the right to request that we correct it without undue delay.

6.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent on which processing is based, or where processing is unlawful. This right is subject to overriding legal obligations that require us to retain certain records.

6.4 Right to Data Portability

Where processing is based on your consent or on a contract and carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that we transmit it directly to another controller where technically feasible.

6.5 Right to Object

You have the right to object to processing of your personal data carried out on the basis of our legitimate interests, including profiling. Where you object to direct marketing, we will cease that processing immediately. For other processing activities, we will cease unless we can demonstrate compelling legitimate grounds that override your interests.

6.6 Right to Restrict Processing

In certain circumstances you may request that we restrict the processing of your data - for example, while we verify a rectification request or consider an objection - rather than erasing it entirely.

6.7 Right to Lodge a Complaint

If you believe we have handled your personal data unlawfully, you have the right to lodge a complaint with the Agencia Espanola de Proteccion de Datos (AEPD), the supervisory authority in Spain. The AEPD can be contacted via its official website at aepd.es or by post at Calle Jorge Juan, 6, 28001 Madrid, Spain.

7. Data Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include encrypted transmission of data between your browser and our servers using TLS (Transport Layer Security), access controls restricting personal data to authorised personnel only, regular security assessments of our booking and data processing infrastructure, and contractual security obligations imposed on all third-party processors who handle your data on our behalf.

While we take reasonable precautions to safeguard personal information, no internet transmission or electronic storage method is completely secure. We encourage you to use strong, unique passwords for any accounts and to contact us immediately at info@httpsrentmadrio.com if you suspect any unauthorised use of your information in connection with our services.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to support functionality, analyse traffic, and, where consent is given, deliver relevant content. Full details of the cookies we use, their purpose, duration, and how to manage your preferences are set out in our Cookies Policy, accessible at httpsrentmadrio.com/cookies. You may adjust cookie settings at any time through the consent tool displayed on your first visit to the site or through your browser settings.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, applicable law, or data handling practices. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify active customers by email. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of httpsrentmadrio.com after any update to this policy constitutes acceptance of the revised terms. If you do not agree with any changes, please discontinue use of our services and contact us to request deletion of your data where applicable.

10. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data in connection with car hire services in Madrid, please get in touch using the details below. We aim to respond to all privacy enquiries within 10 working days.

Email: info@httpsrentmadrio.com
Phone: +34 663 287 344
Address: Madrid, Community of Madrid, Spain

This Privacy Policy was last reviewed and updated in 2025.